WARRANTY Concept Audio always strives for the best possible product quality and the best possible support. Should a product not perform within its specifications, Concept Audio will do its best to solve the problem to your satisfaction. Concept Audio warrants that the product will be free from defects in materials or workmanship, as long as the product is used under normal circumstances and properly maintained, for a period of three years from the original date of purchase. During the warranty period, Concept Audio or one of its authorized service partners will either repair or replace the damaged unit at no charge for parts or labour to the owner. The choice to either repair the unit or to replace it with another unit of the same type or, if this type of unit is no longer in production, a unit with the same specifications, is entirely to the discretion of Concept Audio. CONDITIONS The warranty is not valid if the unit was originally purchased from an unauthorized seller, the unit shows obvious external damage, the unit was damaged as a result of excessive mechanical stress, the unit was misused or abused, the "Warranty Void If Damaged" seal is broken, the serial number is removed or unreadable, the unit was used with an incorrect AC voltage or the unit was connected to faulty equipment or the original bill of sale can not be presented or shows evidence of alteration, erasing or forgery. The warranty does not cover damage as a result of normal wear and tear or neglect. To claim warranty, the customer must request an RMA code at Concept Audio and send the unit in by prepaid freight, including a copy of the original bill of sale and a note (size Letter or A4) describing the problem, stating the Concept Audio RMA code, and full name, address (no PO box), telephone number and (if applicable) email address. The unit will be returned freight collect. Concept Audio shall not be held liable for incidental or consequential damages of any kind arising from the sale or use of its products.